Refund policy

Refund Policy

We have a 14-day return policy for NZ orders and a 30-day return policy for international orders, which means you have 14 or 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

How to Start a Return To start a return, contact us at hinasbeautyworkltd@gmail.com. Returns must be sent to: Hina's Beauty Work Ltd, 1/1 Thornlow Street, Glendene, Auckland 0602. Items sent back without first requesting a return will not be accepted.

Damages & Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. Delays in reporting damage may result in the return or refund being declined.

Exceptions — Non-Returnable Items For hygiene reasons, opened or used beauty and personal care products cannot be returned. Sale items (Final Sale) and gift cards are also non-returnable. Please get in touch if you have questions about a specific item.

Hair & Beauty Services All salon services — including haircuts, styling, keratin treatments, nanoplastia, highlights, facials, and other treatments — are non-refundable. If you are unhappy with a service, please contact us within 48 hours and we will do our best to make it right.

Exchanges The fastest way to get what you want is to return the original item and, once the return is accepted, place a new order for the replacement.

Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval, contact us at hinasbeautyworkltd@gmail.com.